Shipping Policy

  • Order Processing
    • All orders are processed within 24 hours (Mon–Fri), except holidays.
    • You’ll receive a confirmation email once your order ships.

  • Domestic Shipping (USA)
    • Delivery: 3–5 business days via USPS, UPS, or FedEx.
    • Cost: Free on orders $75+; flat $5.99 under $75.

  • International Shipping
    • Delivery: 7–21 business days (varies by destination).
    • Cost: Calculated at checkout based on weight & country.
    • Duties & Taxes: May apply upon import—customer’s responsibility.

  • Expedited Options
    • 2-day and next-day services available at checkout (additional fees apply).

  • Tracking
    Each shipment includes a tracking number—check your email or your account’s Order History.

  • Lost or Damaged Packages
    If your package is lost or arrives damaged, email cozycrateonline@gmail.com within 7 days, and we’ll work with the carrier to resolve it.