Refund & Return Policy

  • Eligibility
    • Items must be returned within 30 days of delivery.
    • Products must be in original condition—unused, unwashed, with tags and packaging.

  • How to Initiate a Return
    • Log into your account, visit Order History, and click “Request Return.”
    • Or email cozycrateonline@gmail.com with your order number and reason.

  • Return Shipping
    • We provide a pre-paid return label for domestic orders under $75 (flat $5.99 deducted from refund).
    • For orders $75+, return shipping is free.
    • International returns are at customer expense unless item is defective.

  • Refund Process
    • Once we receive and inspect your return (usually within 5 business days), we’ll email you.
    • Approved refunds are issued to your original payment method within 3–5 business days.

  • Exchanges
    • To exchange for a different size or color, place a new order online and use the return label for your original item.

  • Non-Returnable Items
    • Gift cards
    • Downloadable products
    • Items marked “Final Sale”

  • Damaged or Defective Items
    • Report within 7 days of delivery to cozycrateonline@gmail.com with photos.
    • We’ll send a replacement or full refund, including shipping.